Quality Management

Quality Management

At ESKİŞEHİR ANADOLU DIALYSIS CENTER, quality initiatives are carried out by the "Quality Management Unit" with the support of management and clinical quality officers, in line with the Ministry of Health's Healthcare Quality Standards for Dialysis. The Quality Management Unit is structured as follows:

1. Corporate Services

• Corporate Structure
• Quality Management
• Document Management
• Risk Management
• Incident Reporting System
• Emergency and Disaster Management
• Education Management
• Social Responsibility

2. Healthcare Services

• Patient Care
• Medication Management
• Infection Prevention
• Laboratory Services

3. Support Services

• Facility Management
• Hospitality Services
• Equipment and Material Management
• Medical Record and Archive Services
• Waste Management
• Outsourcing

4. Indicator Management

• Monitoring of Indicators
• Quality Indicators

Quality Meetings
Quality meetings are held periodically throughout the year with the participation of clinical quality officers, the Quality Management Director, the Clinical Director, the Nursing Services Coordinator, and the Finance Manager.

Incident Reporting System
At ESKİŞEHİR ANADOLU DIALYSIS CENTER:

• The Incident Reporting System is established to report incidents that could threaten patient and staff safety, including near misses or actual events.
• The system tracks these events and ensures that necessary precautions are taken based on the reports.

Physical Area Inspections (Building Rounds)
To maintain continuous, safe, and accessible physical conditions and technical infrastructure for patients, their relatives, and staff, regular building rounds are conducted.
The management team, taking the size of the dialysis center into account, ensures the effectiveness, continuity, and systematic nature of these efforts. During the rounds, physical and operational issues are identified, and necessary corrective/preventive actions are prioritized accordingly.

Self-Assessment Process
A self-assessment (internal audit) is conducted once a year at our dialysis centers, in accordance with Healthcare Quality Standards (HQS-Dialysis).

• The self-assessment team consists of the Clinical Director, Human Resources Officer, Financial and Administrative Affairs Manager, Nursing Services Coordinator, Patient Services Officer, Quality Management Director and Assistant, and Clinical Quality Representative.
• The self-assessment is conducted annually.
• The self-assessment plan is prepared to cover all sections within the Healthcare Quality Standards-Dialysis.
• All dialysis centers are informed via email about the audit schedule and plan prior to the self-assessment (internal audit).

Note: The above text has been prepared with reference to the Healthcare Quality Standards-Dialysis Set, issued by the Department of Healthcare Quality and Accreditation.